How to Buy ACE- FAM
FREQUENTLY ASKED QUESTIONS:
Q: HOW DO I BUY ACE FAM?
A: You can choose to buy online through our ACE Profit store or buy directly contacting us.
Q: WHAT ARE THE DIRECT BUY STEPS?
A: There are three options,
- You can write to us at email@example.com stating your requirements, we will contact you to direct further.
- You can call us directly on the phone numbers mentioned in the pages.
- You can click the “buy directly” option and fill all the fields in the form, we will contact you to direct further.
Q: HOW DO I MAKE PAYMENT FOR MY OFFLINE PURCHASE?
A: You can directly deposit the payment amount in our bank account or you can send us the check. The detail of our bank account will be mentioned in the offer quote / email which will be sent to youbased on your offline enquiry form which will be received by us.
Kindly note: On Either case we will process your order only on receipt of your payment.
Q: HOW DO I BUY ACE FAM ONLINE FROM YOUR ACE PROFIT STORE?
A:Navigate to our store by clicking on “to buy online immediately” link displayed on the bottom of our ACE FAM product page or by clicking on the ACE Profit store link displayed on the top right corner of the page, on reaching our ACE Profit store home page. Select the ACE FAM product and Proceed to check out online.
Please note, we are offering two different versions of ACE FAM products,
- Platinum Edition
- Gold Edition
Check the features and benefits which will be suitable to you and purchase accordingly.
Q: DO I HAVE AN OPTION TO CHANGE MY PASSWORD OR TO RETRIVE MY LOST / FORGOTTEN PASSWORD?
A: Yes, you have the option to change your password and for resetting your lost/ forgotten password You need to enter your existing ACE FAM email id and click on forgot password link in the account section. Password reset mail will be sent to you on your registered email id for generating a new password.
Q: WHAT ARE THE OPTIONS AVAILABLE TO MAKE PAYMENT WHILE PURCHASING THE PRODUCT FROM ACE PROFIT STORE?
A: You can use Credit card, Debit card or Net Banking to purchase products online.
Q: HOW DO I BUY LICENSE FOR INCLUSION OF ADDITIONAL FIXED ASSETS?
A: Your base license is valid for only 50 active Fixed Assets. In case of YOU REQUIRE LICENSE FOR adding more Fixed Assets you have to pay the differential amount of Rs. 5,000/- of PLATINUM VERSION through online via our store for all the base license purchased through online.
In case earlier you have purchased the base license offline or directly, for additional Fixed Assets/Instruments license you HAVE TO buy the license offline by contacting us or writing to us.
Q: HOW DO I RENEW MY BASE LICENSE?
A: If you have purchased your base license via online store you must login to our store account and access “Price/ subscription details” tab in our store.
You need to first Renew your “Platinum – Renewal (Base license) or Gold – Renewal (Base License)” and add the same to the cart If you have purchased your base license offline or directly, you can write to us or call us for renewal process.
Online licenses should be renewed through online only and offline license should be renewed through offline only. We will also send reminder mails well in advance to your registered email id.
Q: WHAT IS THE VALIDITY PERIOD FOR GOLD BASE LICENSE AND PLATINUM PRO LICENSE?
A: Base license and Platinum Pro License is valid for one year from the date of purchase.
Q: WHAT IS THE STORAGE SPACE AVAILABLE FOR MY DATA ON CLOUD?
A: For every base license, a maximum of 1.5 GB storage space is available. Your storage space will be upgraded whenever you Purchase Add-on license. We request you to upload your required certificate or other document with a maximum file size limit of 1 MB for each file.
Q: HOW LONG WILL MY DATA BE RETAINED BY YOU?
A: Your data is available as long as your license is valid. In case you fail to renew your license, the data will be available for a grace period of one month from the date of expiry of your license.
However, you will be able to view and access the information during this period of one month and you will not be able to use the product for any new transactions / entries / update.
In case you failed to renew at the end of one month of grace period the total data will be retained for one more additional month after your grace period and it will be deleted from our server at the end of the second month / extended grace period. However, you will receive all your data backup in a single compressed file to your registered email id before we delete from our server.
Q: WHEN AND WHAT IS THE CONDITION FOR RENEWAL OF MY LICENSE?
A: You are requested to renew your subscription (Platinum or Gold, Base license license) before expiry of your License Validity Date.
In case you fail to renew your license, the data will be available for a grace period of one month from the date of expiry of your license. During this period you will be able to view and access the information and not able to use the product for any new transactions / entries / update. However you are allowed to renew the license immediately (i.e before the end of the 13 th month or your grace period of 1 month) by making your renewal fee payment and this will be your final time / grace period to renew your license.
In case you failed to renew at the end of one month of grace period the total data will be retained for one more additional month after your grace period and it will be deleted from our server at the end of the second month/ extended grace period (i.e at the end of the 14 th month). However you will receive all your data backup in a single compressed file to your registered email id before we delete from our server. You will not be able to renew the license after this date / period. Subsequently after this date you will be eligible to access the product by way of buying a New Base License Only i.e you are not eligible for renewal benefit.